The User can request a return within 10 days of receiving the order for the following reasons:
- If the order is incomplete for internal reasons (e.g. incorrect quantities shown as available in the website) a refund will be immediately issued for the customer.
- if the product is damaged, does not correspond to the product ordered,
- if it is not actually in the package or otherwise.
The User must follow these instructions to start the return request:
- Access the "Contact page" or per email :
- E-mail has to be followed by the "Claims or return" title.
- Description of returned product with pictures.
- We send an e-mail enclosed with the instructions within 24 hours (please check the Spam or Promotions boxes).
- Return the product within 14 days of receiving the e-mail.
To return your order you need next information:
- ORDER NUMBER
- RETURN REQUEST CODE (from us)
- ADDRESS OF THE WAREHOUSE WHERE TO SEND THE RETURN PRODUCT (from us)
You must to print and send that information as RETURN REQUEST CODE and enclose it in the return box.
Within 15 days from when we receive the merchandise we will issue a REFUND that you can use for future purchases.
Ringeri.com reserves the right to not reimburse in the following cases:
- The product is damaged or the original packaging (shoe box, sunglasses case, dust-proof bag) is missing or damaged.
- Return code and/or order number are missing.
- Unauthorized or after return deadline.
The shipping, return costs and customs duties are to be paid by the User unless otherwise instructed.
Also, in the case of flawed or non-compliant products, a return request must be made as indicated above. The damage must be described in detail and photos must be attached demonstrating its extent within and no later than 14 days from receipt of the order.
Ringeri.com does not exchange goods. It is necessary to make a return request for the product that the User wishes to return and create a new order deducting any credit charged on the User's profile.